One of the most common questions we get isn't about price at all — it's "what happens to everything on my phone?" It's a fair question, and the honest answer deserves more than a one-line reassurance.
Wiping happens after purchase, not before
Your device stays exactly as it is, with all your data intact, right up until a sale is finalised at your doorstep. If you decline the final offer or the device doesn't pass inspection, nothing is touched — it simply comes back to you as-is.
What the certified wipe actually does
Once a purchase is confirmed, every device goes through a certified data-erasure process before it's refurbished, resold, or recycled. This permanently removes personal data, installed apps, cloud accounts, and files — beyond what a simple factory reset or "delete" achieves — so nothing recoverable follows the device to its next owner.
Your part in the process
We still recommend backing up anything important and signing out of accounts like Find My Device before your pickup, both for your own peace of mind and to make the doorstep verification process quicker. But even if you forget, the certified wipe is your safety net.