It's easy to think of a pickup as just an app notification and a knock at the door. But behind that knock is a Pickup Partner who went through identity verification, completed training on device grading, and built a route through their city one appointment at a time.
Not employees — partners
Most of the people completing pickups aren't on our payroll; they're independent partners who've chosen to build a business around device collection, earning per successful pickup. For many, it's become a full-time livelihood, and for others, flexible income alongside something else.
Held to one standard
Regardless of whether a pickup is handled by an Pickup Partner, everyone follows the same certified inspection checklist and the same conduct expectations. You'll see their name, photo, and rating before they ever arrive.
The next time a Pickup Partner shows up at your door, it's worth remembering: that's someone's small business, doing right by both you and the device changing hands.