Selling a phone can feel like a small, contained moment — a knock at the door, a quick inspection, a payment notification. But that moment is really the start of a longer journey most people never see.
Stop one: quality grading
Every device that arrives is graded again, more thoroughly than the doorstep check, confirming condition, functionality, and authenticity before it moves anywhere else in the process.
Stop two: the certified data wipe
Before anything else happens, your device goes through the certified erasure process described in our E-waste Policy — a non-negotiable step regardless of what happens to the device next.
Stop three: refurbishment, where possible
The majority of devices we buy are repaired, cleaned, and prepared for resale — batteries replaced where needed, screens restored, and any functional faults fixed. This is the best outcome, both for the device's environmental footprint and for whoever buys it next.
Stop four: responsible recycling, where necessary
Devices that are truly beyond economical repair are routed to authorised e-waste recyclers, who recover materials like metals safely rather than letting them leach into landfill.
It's a longer road than most people imagine for something as small as a phone — but it's the difference between "away" and actually gone for good.